Tour Terms and Conditions

Introduction

At Skual Tours, we are committed to providing safe, meaningful, and high-quality travel experiences. These Terms and Conditions establish a clear framework to ensure transparency, fairness, and mutual respect between our guests and our team.

By booking a tour with Skual Tours, you acknowledge and agree to the policies outlined below. These policies are designed to protect both you and our company, ensuring a smooth, enjoyable, and secure journey for everyone involved.

1. Booking and Payment

To provide a seamless and personalized experience, it is important that all information provided during the booking process is accurate and complete.

Once we receive your booking request, our team will confirm your reservation and assist you with any necessary arrangements.

Booking Methods

Guests may book a tour through email, phone, our website, or approved third-party booking platforms.

Payment Policy

Full payment is required to confirm your booking unless otherwise agreed to in writing. This enables us to secure guides, accommodations, transportation, and other services required to deliver a high-quality experience.

2. Cancellation Policy

We understand that travel plans can change unexpectedly. Our cancellation policy is designed to offer flexibility while allowing us to manage resources and commitments with our local partners effectively.

Please note that day tours and multi-day tours follow different cancellation policies.

2.1 Day Tours

Customer Cancellations

  • Cancellations made 24 hours or more before the scheduled start time will receive a full refund.

  • Cancellations made less than 24 hours before the scheduled start time are non-refundable due to the short notice and operational costs involved.

Company Cancellations

  • Skual Tours reserves the right to cancel a tour due to unforeseen circumstances, such as severe weather, safety concerns, or insufficient bookings.

  • In such cases, guests will be offered the option to reschedule or receive a full refund.

Refund Processing

  • Refunds will be issued excluding any transaction fees (e.g., bank charges, credit card processing fees, or third-party commissions).

  • Refunds will be processed within 30 days of confirmation.

2.2 Multi-Day Tours

Payment Schedule
For multi-day tours, payments are made in three stages:

  1. Deposit (10%) – A non-refundable deposit is required at the time of booking to secure your reservation.

  2. Second Payment (45%) – Due 60 days before departure. This payment becomes non-refundable if the booking is canceled less than 30 days before departure.

  3. Final Payment (45%) – Due 30 days before departure and is non-refundable.

Cancellation Terms
Because multi-day tours require advance arrangements, such as accommodations, transportation, and activities, cancellations are subject to the following terms:

  • The 10% deposit is non-refundable under all circumstances.

  • The 45% second payment is non-refundable if canceled less than 30 days before departure.

  • The 45% final payment is non-refundable once paid.

Unexpected Events
In the event of extraordinary circumstances such as natural disasters, border closures, or other situations beyond our control, we will make every effort to reschedule your trip for a future date.

3. Changes to Bookings

3.1 Day Tour Changes

Guests may request changes to their day tour booking up to 48 hours (2 days) before the scheduled date.

  • Changes are subject to availability and may result in additional costs, depending on the nature of the change (e.g., adding participants or modifying activities).

  • Skual Tours may make minor adjustments, such as timing or location changes, due to weather, road conditions, or local events.

  • If a major change is required, such as replacing a key activity, we will inform you immediately. Guests will have the option to:

    • Accept the revised itinerary,

    • Choose an alternative tour of equal value, or

    • Cancel the booking and receive a full refund.

3.2 Multi-Day Tour Changes

Guest-Requested Changes

  • Minor changes, such as dietary requests or small timing adjustments, may be made at no additional cost, subject to operational limitations.

  • Significant changes, such as modifying travel dates, changing accommodations, or replacing participants, must be requested at least 30 days before departure.

  • Any extra costs incurred due to supplier penalties or rate differences will be charged to the guest.

  • Changes requested less than 30 days before departure cannot be guaranteed and may be treated as a cancellation.

Process for Requesting Changes
All change requests must be submitted in writing via email. Once reviewed, we will confirm availability and provide a revised invoice if applicable.

Company-Initiated Changes
While we carefully plan every detail of our tours, unexpected circumstances may require us to make changes.

  • Minor changes, such as reordering activities or adjusting transportation schedules, are considered part of normal travel flexibility and do not qualify for compensation.

  • Major changes, such as replacing a key destination or accommodation with one of a different standard, will be communicated as soon as possible. In these cases, we will offer:

    • An alternative of equal or greater value, or

    • A partial refund for the affected portion of the tour.

4. Force Majeure (Unforeseen Circumstances)

Skual Tours is not liable for delays, cancellations, or disruptions caused by events beyond our control. These may include, but are not limited to:

  • Natural disasters such as floods, storms, or earthquakes,

  • Political unrest, strikes, or civil disturbances,

  • Health emergencies or pandemics,

  • Transportation delays or cancellations by third-party providers.

In such situations, we will make every reasonable effort to adjust itineraries and continue the tour safely. Refunds will depend on the recoverable costs from our suppliers.

5. Health and Safety

Your safety is our highest priority.

  • Please inform us of any medical conditions, allergies, or dietary needs when booking so we can make appropriate arrangements.

  • All guests are required to follow safety instructions provided by guides and staff.

  • Skual Tours cannot be held responsible for injuries or losses resulting from failure to follow safety guidelines or from personal negligence.

6. Liability

While we strive to ensure a safe and smooth experience, certain elements are beyond our control. Skual Tours is not liable for:

  • Injuries, delays, or losses caused by third-party providers such as hotels, airlines, or transportation companies.

  • Cancellations or disruptions caused by natural disasters, illness, or political unrest.

  • Activities that guests choose to undertake independently or outside the official itinerary.

7. Travel Insurance

We strongly recommend that all guests purchase comprehensive travel insurance before traveling.
An appropriate policy should cover:

  • Medical emergencies and hospital care,

  • Trip cancellations or delays,

  • Lost luggage, theft, or damage to personal belongings,

  • Emergency evacuation or accidents during activities.

Skual Tours does not provide travel insurance and cannot be held liable for any costs, losses, or expenses that would have been covered under a guest’s travel insurance policy. It is the sole responsibility of the guest to ensure they are adequately insured prior to the start of the tour.

8. Code of Conduct

At Skual Tours, we foster a safe and respectful environment for guests, guides, and local communities.
The following behaviors are strictly prohibited:

  • Sexual harassment or inappropriate conduct,

  • Discrimination or abuse of any kind,

  • Aggressive or threatening behavior,

  • Any form of child exploitation or abuse.

Violations of this code may result in immediate removal from the tour without refund. In serious cases, incidents will be reported to local authorities.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Cambodia.

  • Any disputes must first be reported to Skual Tours during the tour so we can address them promptly.

  • If not resolved, formal complaints must be submitted in writing within 30 days of the tour’s conclusion.

  • All legal matters shall be resolved exclusively in Cambodian courts.

10. Privacy Policy

We respect and protect your privacy.

  • Personal information collected, such as passport details or health information, will only be used to operate the tour and ensure your safety.

  • This information will not be shared with third parties except when required to provide services (e.g., hotels, transportation) or by law.

Contact Information

For questions or concerns, please contact us:
Email: monypich24@gmail.com
Phone: +855 966 141 294